add7 Privacy Policy — Your Information Is Our Responsibility

add7 is a trusted online betting and casino platform serving users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") explains how add7 collects, uses, stores, and discloses your personal information. This policy applies to the add7 website (add7.cam) and all related services.

By registering an account or using the services on the add7 platform, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

add7 collects the following types of information to provide its services:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth and age verification information
• National ID card or passport number (where applicable)
• Residential address

2.2 Contact Information

• Email address
• Mobile number (for verifying bKash, Nagad, or Rocket accounts)

2.3 Financial and Transaction Information

• Payment method details (bKash, Nagad, Rocket, bank transfer)
• Deposit and withdrawal history
• Betting and gaming transaction records
• Wallet number or bank account information

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and session data
• User activity and navigation patterns on the site

add7 collects user information in several ways:

• Direct collection: Information you voluntarily provide when registering an account, logging in, or filling out any form.
• Automatic collection: Information automatically collected through cookies, web beacons, and other tracking technologies when you visit our site.
• Collection from third parties: Information received through payment processors (such as bKash, Nagad, Rocket) or identity verification services.
• Live chat and support: Information you provide through customer service chat.

add7 uses collected information for the following legitimate purposes:

• Account management: Creating and managing your account, and verifying your identity.
• Service delivery: Managing services related to betting, gaming, bonuses, and promotional offers.
• Processing financial transactions: Securely completing deposits, withdrawals, and other financial operations.
• Customer service: Resolving your complaints and questions through 24/7 live chat.
• Security and fraud prevention: Preventing unauthorized access, fraud, and money laundering.
• Responsible gaming: Complying with our responsible gaming policy and supporting users who may be experiencing problems.
• Meeting legal obligations: Complying with applicable laws and regulations.
• Service improvement: Conducting analysis to improve our platform and user experience.

add7 applies industry-standard security measures to protect your personal information:

5.1 Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
• Stored data is kept in encrypted form.
• Secure firewalls and access control systems are in place.
• Regular security audits are conducted.

5.2 Organizational Security

• Only authorized personnel can access your information.
• Staff are given regular training on data handling.
• Third-party service providers are bound by confidentiality agreements.

add7 may share information with third parties in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and banks receive the information needed to complete transactions.
• Identity verification services: Information required for the KYC (Know Your Customer) process to meet legal requirements.
• Technology partners: Trusted technology partners who assist in operating the platform and are bound by confidentiality agreements.
• Legal obligations: To comply with court orders, lawful requests from government authorities, or applicable law.
• Business transfers: In the event of a merger or acquisition of add7's business, provided the new company is required to follow this same privacy policy.

add7 never sells your information to third parties for advertising purposes or in exchange for payment.

The add7 website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of our services.

7.1 Types of Cookies

• Essential cookies: Necessary for the basic operation of the site, such as maintaining login sessions.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect information about user behavior to help improve site services.

You can control or disable cookies through your browser settings. However, doing so may limit some functionality of the site.

As a user of the add7 platform, you have the following rights:

• Right to access information: You have the right to request details about what information we hold about you.
• Right to correct information: The right to request correction of any inaccurate or incomplete information in your account.
• Right to delete information: The right to request deletion of your personal information in certain circumstances (however, information required to meet legal obligations may not be possible to delete).
• Right to object to processing: The right to object to the processing of your information in certain circumstances.
• Right to data portability: The right to receive your personal information in a structured, commonly used format.
• Right to withdraw consent: The right to withdraw your consent to the processing of your information at any time.

To exercise these rights, please contact our support team. We will respond to your request in a timely manner.

add7 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations.

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, information required for legal, regulatory, or fraud-prevention purposes may be retained for a specified period.
• Transaction records: Records of financial transactions may be retained for an extended period in accordance with applicable law.

After the specified period, information is securely deleted or anonymized.

add7 strictly does not provide its services to anyone under the age of 21. This platform is intended only for those aged 21 and above.

If a parent or legal guardian believes that their child or ward has registered on our platform, please contact us immediately.

add7 reserves the right to update or change this privacy policy at any time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Attempt to notify users by email in the case of significant changes.
• Post a notice on the site.

If you continue to use our services after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page from time to time.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available

Our support team is available seven days a week, twenty-four hours a day according to Bangladesh Standard Time (BST, UTC+6). For privacy-related requests, we will do our best to respond as quickly as possible.